Frequently Asked Questions:

Should I really consider purchasing a powersports vehicle online?
There are many factors to consider - lower price vs local support, and not being able to test ride.  There can be advantages to buying online in price, but there are drawbacks as well.  But the main thing to consider is, if you do not have a basic mechanical ability, and are not comfortable with basic servicing of the vehicle on your own, you may want to consider buying from a local dealer.  Do your research and feel comfortable with the seller and the brands they are selling.

Before you buy any vehicle from an online seller, do your homework.  Even if you are considering a Go-kart, ATV or dirt bike purchase from us, you can use this link to the ScootDawg scooter forum to do some research online.  www.scootdawg.com  Because we've been importing and selling scooters the longest, we maintain a very positive standing on the ScootDawg forum and provide technical assistance for people who are not even our customers.  Go to the ScootDawg forum and do a search on Bandit MotorSports.  Then search for other products or sellers from which you are considering buying.  You'll be surprised at what you find   You can get more information about our shop and sales policies by clicking the links below.

In the case of any Chinese vehicle brand, including the ones that we sell, there will often be more maintenance to keep the vehicle running than there would be for brand name vehicles from Honda, Vespa and Polaris.  There will be several Chinese made vehicless that will run flawlessly for many miles, but the percentage that fail within 500 miles is much higher than brand name bikes.  As a comparative example, most Chinese made vehicles will have a failure rate of about 50 in 1000 units.  The better quality Chinese products that we feature would probably see a failure rate of 15 per 1000.  And on the other hand, if you purchase a brand name such as Honda, Kymco or SYM (made in Taiwan), you should expect to do little to no service other than routine maintenance... and the failure rate of the SYM's is probably 1 in 1000 if not better.  And to be clear about this, when we say a failure we mean any situation where the vehicle is stopped and will not run be it on the highway or at your home.  The failure could be as simple as an electronic switch or component failing, or the battery going dead.  In the 2,500 units that we have sold since we started business in January of 2003, we have only had two engines failures that we know of - both due to their owners.  Mechanical failures seem to be least common problem for the products that we feature.

What forms of payment do you accept?
We accept all credit cards (AmEx, Discover, M/C, Visa) as deposit through our website and all credit cards except AmEx over the phone.  We also accept Cashier's Checks, Money Orders, Business Checks or Wire Transfers.

When will my vehicle ship after I place an order?
Generally, you can expect delivery in about 5-15 business days from the date of payment for items that are in stock.  Units that are completely assembled and custom crated take the most days to ship.  Since we do some drop shipping versus having all products here in our warehouse in Oregon, we are subject to the schedules and capabilities of the distributors that we deal with.  When we used to direct import ourselves, the process was much faster but then, we had all the products here in Oregon.

Are these vehicles street legal and can they be registered in any state?
Yes, all of our scooters comply with all DOT rules and we have our own EPA and CARB approvals for emissions on our Bandit scooters. While we have had 'hick-ups' with registering in some states, all customers have acquired registration and title.  We even guarantee registration and will buy back the scooter if you can't get it registered.  And of course, Qlink and SYM products all have DOT and EPA approval as well as CARB approval for all SYM models.

Do you stock and sell parts for these scooters?
Yes, we were the direct importer of Bandit scooter brand and as such, we imported these scooters and the parts to go with them.  We are trying to get to the point where we are stocking all parts all of the time.  And we can easily source any needed parts for the Hensim, Qlink and SYM product lines from those suppliers.  With the parts that we have on hand, and the part sources we have available, we can generally find and provide any parts that you may need in the future - even on products we didn't sell to you.

Your prices seem higher on average than some sellers online - why is that?
While we are selling Chinese manufactured vehicles, we are not sourcing and buying the cheapest ones that we can find.  If another seller has lower prices than us, then they most likely have a cheaper (lower quality) scooter than what we import.  There are differences in the quality of scooters coming out of China... we've checked out enough brands now that we know this to be fact.  We carry and sell the brands that we've come to find that are the most reliable for what they are.

Everyone says they are the direct importer and have the best quality vehicless.  How do I learn about and know the differences?
We recommend that you don't take anyone's word for it, not even ours.  Do your research and ask questions from everyone even from the sellers.  If they are reluctant to answer serious questions or stumble when answering, then they probably have something to hide.  One of the biggest problems in the internet sales business is sellers who drop ship products from their home based business and have no idea of what they are selling or how to support them with tech help and parts.  Drop shippers will also typically ship you whatever they can find if they can't ship what you ordered.  We won't.  We'll get permission to make a substitution or give you a full refund.  Find out which brands others are selling and then do research on that brand.  The scooter forums are common on the internet.  Below is a link to a big one.

www.scootdawg.com

Where are your products manufactured?
Most off-brand scooters, ATVs and go-karts offered for sale on the internet including ours are of Chinese manufacture. No matter what the sellers claim, these scooters do not have any parts compatibility with Honda, Yamaha or any other major brand.  We see where other online sellers make outlandish claims in that their scooters have Honda engines... and that you can go to your local Honda dealer for parts and service.  Don't ever believe these kinds of statements...

Why would I buy or not buy from a drop-shipper type of online seller?
They are typically referred to in the industry as 'fly-by-night' sellers.  They operate a computer business out of their basement and stock no inventory and no parts at any time.  They rarely know anything about the products that they sell.  And they can never be relied upon for support after the sale.  In most cases they are not even licensed dealers in their own state.  You may want to verify their having a dealers license and a brick-and-mortar store front location before making a purchase.  Don't take our word for it, do thorough research on any seller and brand you are considering buying, including us...

Are you a licensed dealer in Oregon?
Absolutely.  We also have a store front along with our warehouse facility.  Anyone can come visit us during regular business hours.  We can provide a link to the Oregon DMV for proof of our license ownership.

Do these scooters come with all documents and is there a charge for them?
Your MCO and Bill-of-Sale will come with your scooter or will be mailed separately in short order.  We're pretty sure that we are the only ones who do this mostly because everyone else is a drop shipper - they don't have any scooters let alone documents to go with them.  We've heard of other sellers taking many weeks to provide documents for registering and titling a scooter.  And we don't charge anything for these documents - they are meant to be provided with any scooter for registration purposes.

What happens if my vehicle arrives DOA?
We've worked on so many different types and brands at this point that we feel we've selected the best brands available today.  We're very confident that our bikes will start and run for our customers.  In any event, we will work with you to resolve the situation to your satisfaction to include any needed repairs.